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How do I report a concern or a complaint?
What are the general rules regulating garbage or recycling collection?
How will the garbage or recycling containers get collected during severe weather conditions?
What can I do with my household hazardous waste?
How do I dispose of old medications?
How do I dispose of used needles?
What is E-waste?
How do I dispose of unwanted household furniture?
Someone illegally placed garbage and/or household furnishings in the alley behind our residence. What do we do?
I have noticed an abandoned shopping cart(s) in our area. What is the process for having it removed?
What are the general rules regulating recycling or garbage collection?
How will the recycling or garbage containers get collected during severe weather conditions?
Who do I call when my recycling or garbage container does not get collected?
Who do I call when my recycling or garbage container is damaged or missing?
What are the requirements for recycling our Christmas tree?
What items can be placed in the brown recycling containers?
Can we recycle those new energy-efficient light bulbs?
How do you prepare the materials for recycling?
Why can’t I put my recyclables in plastic bags?
I got a violation tag on my recycling cart. What does this mean?
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Q: How do I report a concern or a complaint?
A:
All concerns/complaints to the city must be done so in written or electronic form. In order to ensure that every concern is appropriately addressed and to protect complainants from possible reprisal, every complainant must provide a written or electronic statement regarding the nature of their complaint. Complainants must provide their contact information, but can indicate that they wish to remain anonymous/confidential. (If a case were to make its way to court, it is possible that a judge could require a complainant to be named if their testimony is pertinent to the case) If you have any questions, or wish to file a concern/complaint, go ahead and click the Ask Longview link. You will find the Submit Request button at the bottom of that page. 
Q: What are the general rules regulating garbage or recycling collection?
A:
We encourage you to place your garbage and/or recycling container out for collection the night before your scheduled pickup day and bring them back within 24 hours after they have been emptied.
Q: How will the garbage or recycling containers get collected during severe weather conditions?
A:
Waste Control will make every effort to get all garbage and recycling containers collected during severe weather conditions, such as flooding or snow events. If an event occurs and your neighborhood is not collected, Waste Control will go back as soon as it is safe to do so. If a miss collection is anticipated, Waste Control will contact the news media in an effort to notify its customers.
Q: What can I do with my household hazardous waste?
A:
Household hazardous waste is accepted at the Waste Control Transfer Station every Tuesday and Saturday from 9:30 to 11:30 a.m. Items accepted include batteries, pesticides, thinners, solvents, paints, motor oil, antifreeze, toxic, corrosives, or flammable materials. Click here to learn more about hazardous waste.
Q: How do I dispose of old medications?
A:
Unused medicines can be brought to the Household Hazardous area at the Waste Control Transfer Station every Tuesday and Saturday, from 9:30 to 11:30 a.m. Place the medicine into a container, such as a plastic soda bottle, with enough water to dissolve the medicines, and secure the lid with strong, sturdy tape. Unwanted or unused medicines can also be brought to the Longview Police Department, from 8 a.m. to 4 p.m., Monday through Friday.
Q: How do I dispose of used needles?
A:
Place your used or unused needles into a container, such as a plastic soda bottle, and secure the lid with strong, sturdy tape. Bring the container to the Household Hazardous area at the Waste Control Transfer Station, at no charge, from 8 a.m. to 4:30 p.m., Monday through Saturday.
Q: What is E-waste?
A:
E-waste is also known as electronic-waste, and generally includes such items as televisions, computers, monitors, and laptops. These items can be brought to the Waste Control Transfer Station. Click here to learn more about e-waste.
Q: How do I dispose of unwanted household furniture?
A:
If you have household furniture that you no longer need, such as couches, mattresses, chairs or televisions, please DO NOT place them in the alley. Please bring the items to the Waste Control Transfer Station for proper disposal or contact Waste Control at 360-425-4302. There will be a modest charge for either of these options.
Q: Someone illegally placed garbage and/or household furnishings in the alley behind our residence. What do we do?
A:
While we recognize that a majority of these instances are doing illegally, unless the City can get information about who may have placed those items there (license plate, description of the vehicle, etc.), the City has no choice but to require the adjacent property owner to remove and properly dispose of those items. Even though these items may be placed in the City right-of-way, it is the responsibility of the adjacent property owner to keep that portion of the alley clean of debris, tall grass, overgrown vegetation, etc.
Q: I have noticed an abandoned shopping cart(s) in our area. What is the process for having it removed?
A:
Please call the store that owns the cart. If it remains after three days, or if there is no store name on the cart, please call the city’s Code Compliance division at 360-442-5093.
Q: What are the general rules regulating recycling or garbage collection?
A:
We encourage you to place your recycling and/or garbage container out for collection the night before your scheduled pickup day and bring them back within 24 hours after they have been emptied.
Q: How will the recycling or garbage containers get collected during severe weather conditions?
A:
Waste Control will make every effort to get all recycling and garbage containers collected during severe weather conditions, such as flooding or snow events. If an event occurs and your neighborhood is not collected, Waste Control will go back as soon as it is safe to do so. If a miss collection is anticipated, Waste Control will contact the news media in an effort to notify its customers.
Q: Who do I call when my recycling or garbage container does not get collected?
A:
If your recycling or garbage container is missed, please contact Waste Control at 360-425-4302 or click here to fill out a request form.
Q: Who do I call when my recycling or garbage container is damaged or missing?
A:
If your recycling or garbage container is damaged or missing, please contact Waste Control at 360-425-4302 or click here to fill out a request form.
Q: What are the requirements for recycling our Christmas tree?
A:
Typically, there will be a one week period in which the City will advertise where the trees will be collected either at the curb or in the alley at no charge, or you can drop them off at a selected site for up to thirty days. For those that do not get the tree out at the curb or in the alley in time, please contact Waste Control at 360-425-4302.
Q: What items can be placed in the brown recycling containers?
A:
The current recycling program accepts clean newspaper, junk mail, magazines, catalogs, phone books, (flattened) cardboard, glass bottles and jars, tins and aluminum cans, and plastics 1 and 2. Click here [PDF] to learn more about what items are or are not recyclable or click here [PDF] to look at an extensive list of what items are or are not recyclable.
Q: Can we recycle those new energy-efficient light bulbs?
A:
Yes! The new energy-efficient light bulbs can be recycled one of two ways. Either take them to Home Depot, or you can bring them to the Household Hazardous Waste area at the Waste Control Transfer Station, at no charge, between 8 a.m. and 4:30 p.m., Monday through Saturday.
Q: How do you prepare the materials for recycling?
A:
The good news is – our curbside program is comingled, so there is no separation necessary for the different materials. Please rinse out any food products. No need to remove paper labels from tin cans or glass containers. Plastic lids from water bottles or milk jugs should be thrown in your green garbage container. Click here [PDF] to learn more about how to prepare your materials for recycling.
Q: Why can’t I put my recyclables in plastic bags?
A:
While plastic bags are recyclable, they are not accepted in Longview’s curbside program. The main reason why they are now accepted is for safety reasons. Most plastic bags are a solid color – either black or white. Workers on the sorting line cannot see the contents in the bags and unfortunately, used needles and hazardous materials have been found. So, help keep employees safe and do not place your recyclables in plastic bags.
Q: I got a violation tag on my recycling cart. What does this mean?
A:
The tag you have received is either a brown “Education Notice,” or a red “Violation Notice.” You should see one (or more) of the boxes checked to see what the Notice was issued for. Please look on the back to learn more about the garbage and recycling guidelines. Click here to learn more about the recycling inspection program.
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